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Refund Policy

A legal disclaimer

The services, guidance, and digital products provided by [Your Business Name] are offered for general informational, educational, and professional purposes only. While we strive to ensure quality and reliability, we make no guarantees regarding specific outcomes.

Clients acknowledge that:

  • Any reliance on our services, coaching, strategy advice, or digital products is at their own risk.

  • We are not liable for any losses, damages, or consequences arising from the use of our products or services, except as required by law.

  • Refunds are issued only as outlined in this Refund Policy and are subject to the terms and conditions described below.

Refund Policy - the basics

Digital Products

  • All digital products (templates, guides, downloadable resources, or other digital content) are non-refundable once delivered or downloaded.

  • Clients are responsible for device compatibility and providing a correct email address.

  • If a digital product is faulty or does not work as intended, please contact us. We may provide a replacement, fix the issue, or offer a partial refund at our discretion.

Virtual Services (Coaching, Marketing, Business Strategy, Admin, Networking Sessions)

  • Sessions cancelled at least 24 hours in advance are eligible for a full refund or reschedule.

  • Sessions cancelled less than 24 hours before the scheduled time are non-refundable, but rescheduling may be offered at our discretion.

  • If a session cannot proceed due to technical issues on our side, a reschedule or full refund will be provided.

Faulty or Undelivered Services

  • If a service is not delivered as agreed, contact us immediately.

  • We will work with the client to resolve the issue through replacement, correction, or partial refund, depending on the situation.

How to Request a Refund

To request a refund, contact us at:
Email: info@alishaperkins.com.au
Phone: 0421 203 908
Include your order details and reason for the request.

Additional Notes

  • Refunds are processed using the original payment method unless otherwise agreed.

  • This Refund Policy does not limit your legal rights under applicable consumer law.

Last Updated: 2/9/2025

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