Your Professional Front Office, Powered by Alisha Perkins Business Solutions
Premium, Australian-based virtual reception that ensures you never miss a lead, even when you're on-site or in a meeting
Select a tier that’s right for your business
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Ensuring every enquiry is captured with a polished first impression.
Who it’s for: Sole traders and practitioners who need a professional front-end while they are on-site or with clients.
Inclusions:
Dedicated Australian reception line.
Custom branded greeting: "Welcome to [Your Business], how can I help you?"
Instant message dispatch via Email or SMS.
Caller screening (filtering out telemarketers/spam).
$79 / month (includes first 30 calls).
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A seamless extension of your office that bridges the gap between your clients and your team.
Who it’s for: Growing teams and businesses that require live interaction and active lead management.
Inclusions:
Everything in Professional Message Capture.
Warm Call Transfers (we announce the caller before passing them through).
Secondary number routing (if you don’t pick up, we take the message).
Brief enquiry handling (answering basic "About Us" or "Location" questions).
$149 / month (includes first 60 calls).
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Total end-to-end management of your frontline operations and scheduling.
Who it’s for: Allied health clinics, professional services, and high-volume trades needing full diary control.
Inclusions:
Everything in Business Continuity & Transfer.
Live Appointment Scheduling (integrated directly into your CRM/Calendar).
Complex Intake Handling (capturing specific data required for your industry).
Priority Escalation (handling urgent or emergency calls per your specific protocol).
$269 / month (includes first 120 calls).
Frequently Asked Questions
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Not at all. We use an enterprise-grade AI communications platform. We simply provide you with a dedicated "Landing Number." You then set a "conditional diversion" on your existing business line. This means your phone rings first, and if you can't get to it, it seamlessly routes to our professional reception team. You keep your number; we just provide the cover.
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Our system is designed for high-capacity handling. If a second call arrives while we are assisting a client, the caller will hear a professional, branded 'busy' greeting or be placed in a brief, hold-queue with music. This ensures no one ever hears a 'busy' signal and every lead is retained.
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Absolutely. During onboarding, we establish your specific 'Escalation Protocol.' If a call meets your criteria for an emergency, we can immediately transfer the call to your personal mobile or send a priority SMS alert so you can react in real-time.
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Yes. We can receive calls from any Australian landline, mobile, or 1300/1800 number. You simply point your existing service to the dedicated landing number we provide.
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Data security is a priority. We operate in compliance with Australian Privacy Principles. All caller details and notes are stored within our secure, password-protected systems, and we only access your CRM/Calendar through encrypted, authorised logins.
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We are a professional frontline reception service. We do not engage in outbound cold-calling, debt collection, or complex technical support. Our focus is on high-quality enquiry handling, lead capture, and appointment management.
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Once you have selected your tier and completed the Digital Intake Form, we can typically have your line active and your scripts live within 48 to 72 hours.
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Yes. You can upgrade to a higher tier at any time to take advantage of lower per-call rates. We review call volumes with our clients regularly to ensure you are always on the most cost-effective plan for your current stage of growth.