Frequently Asked Questions

1. What types of training do you offer?

We provide both online and in-person training to suit your team’s needs. Sessions include admin skills, policy and compliance training, SOP development, and customised workplace workshops. Training can be delivered one-on-one or in small groups, either at your location or virtually.

2. Can the training be tailored to my business?

Absolutely. Every session is designed around your business structure, goals, and current systems. We’ll discuss your key focus areas beforehand to ensure the training directly benefits your team and operations.

3. How long do training sessions run?

It depends on the topic and number of participants. Most sessions range from 1 to 3 hours, while full-day workshops and multi-session programs can also be arranged for deeper learning or multiple departments.

4. Do you provide training materials or certificates?

Yes. All participants receive supporting materials (handouts, templates, or checklists), and certificates of completion can be issued for compliance or HR records upon request.

5. What is the difference between your admin packages?

Our Admin Essentials, Advanced, and Premium packages are based on the level of support and number of hours required. Essentials is ideal for small businesses, Advanced suits growing teams, and Premium provides full-scale administration support.

6. What are SOPs and why are they important?

SOPs (Standard Operating Procedures) outline clear steps for completing business tasks. They ensure consistency, quality, and compliance across your team. We create, audit, and update SOPs tailored to your business so everyone works efficiently and accurately.

7. Do you travel for in-person training?

Yes. In-person training is available across Mid North Coast. Travel outside this area can be arranged with prior notice and may include a travel fee.

8. How do I know which service is right for me?

You can book a free discovery call where we’ll discuss your goals, challenges, and what level of support or training best fits your needs. From there, we’ll recommend the most suitable service or package.

9. How do I book or get started?

Simply click “Book Now” on any service or complete our contact form. Once we confirm your details, we’ll schedule your session, send your proposal, and get everything ready to begin.

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